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We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 20% re-stocking fee will be applied for non custom made products. See below for custom made products.

To start a return, you can contact us at shop@coolcrownstore.com

Custom Made Items – Car Floor Mats

Cancellations           

All custom-made products purchased through our site are INELIGIBLE for return or a refund. Once a custom order is placed online, it is designed immediately, and the production process is commenced instantly. After this period, the order CANNOT be cancelled. 

 

Refund

Product(s) faced with fitting issues or complications, will be ELIGIBLE for free revision to the specifications of the product(s). All we require is images of the installation of current mats. If a customer wish for a refund instead, we require the mats to be returned to our office in Canada for charity donations.

Note: If Customers insist on returning custom made products they will be subject to a re-stocking fee of 35% of the total amount of the original purchase price to cover materials and workmanship for your custom order.

 

Shipping Returns

Please note that due to high shipping rates, we DO NOT offer free returns for all orders. We also do not provide shipping labels for returns. As such, customers will be responsible for paying the postage, duty, tax and packaging costs for returning their product.

Once your product is received, we will inspect it.  If the product is found to be unused and in its original condition, your return will be approved. Then your refund will be processed, and a credit will automatically be applied to your original method of payment, within 14 days.                 

To initiate a return, please send an email to shop@coolcrownstore.com. We'll send you a Shipping Address and Return Code to be included in your shipment. We strongly recommend that you use a secure and trackable shipping service, as Cool Crown Store is NOT responsible for products lost in transit.

 

Please Note : You will be responsible for the return postage and packaging cost.

 

International Custom Duties 

Please note that an international shipment may be subject to import taxes, which are imposed once a shipment gets to a country. Cool Crown Store has no control over these charges, and we will NOT accept any return or refund requests as a result. These additional charges are deemed your responsibility. When not cleared, import duties can cause delays beyond the original delivery timeline.

Please note that we are NOT responsible for any customs delays incurred by your preferred shipping service in delivering your return back to us. As such, we strongly recommend you contact your local customs authorities for more information regarding import taxes.

 

Exceptions / non-returnable items

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products or Toilet Seat Covers). We also do not accept returns for hazardous materials, flammable liquids, gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items, gift cards or used items.

Lost In Transit - We take full responsibility for any items lost in transit and we will either replace the items or refund you.

Missing Item After Delivery To Customer Address - We do not take responsibility for items delivered to your chosen address. Please ensure that your shipping address is safe for receiving packages.