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Processing Information +Shipping and Delivery 

What are the shipping/delivery times?

We offer free tracked shipping for all our items and this takes 7 - 15 business days from shipping date to get to you. Items usually are delivered within 10 business days from shipping date, but there may be slight delays due other unforseen circumstances beyond our control like weather or vehicle break down.

How long do shipments take to be delivered?

After you placed your order, it will be transferred to "Processing". This process can take 1-2 business days to complete but on most cases just 24 hours.

After the "Processing" phase is completed, your order will be ready for shipment. We will send you the tracking number via the email that you used when placing your order. Please keep track of which email you used when creating your order, this is the only place you can access your order information. 

Delayed Delivery After 15 Business days From shipping Date

If your order has been delayed for any reason past 10-15 business days from your shipping date, let us know so we can investigate it. If it is lost, we will issue you a full refund or replace your order, and if it is delayed for some reasons, you will be issued a partial refund upon the delivery of the package to you as compensation.

 

Canceling An Order

I want to cancel my order. How do I do this?
Note:  All sales are final at Cool Crown Store. However you may return your order if you do not want to keep it. This is because orders go straight to the dispatch team to ensure packages are processed and shipped out without delays. We advise that you make up your mind before purchasing.